Refund policy

1. Sales are Final: Returns Only Considered for Immediate and Verified Defects

Due to the unique nature of vintage items and our rigorous servicing process, all sales are considered final. Returns or refunds are only considered in the rare event of a verified serious defect present when the item immediately arrives. In such cases, we will work directly with the customer to resolve the issue. If the watch is returned exactly as sold and our inspection confirms the defect was not caused by the customer, a refund may be issued.

2. Responsibility for Returned Packages

Volorica cannot assume responsibility for expenses due to returned packages caused by unclaimed shipments or incorrect addresses provided by the customer. If a package is returned to us, the buyer will be responsible for a re-shipping fee, as the original shipping label will no longer be valid. We will contact the customer to provide a link to repurchase the shipping label. Please note that original shipping and processing fees are non-refundable.

If the customer chooses not to purchase the re-shipping label or refuses the package, a restocking fee of 20% of the total purchase will be applied.

 

3. Condition Discrepancies and Expectations:

Please be aware that all items sold by Voloricá are vintage and, as such, are not in brand new condition. While we strive to provide accurate descriptions and clear images, vintage items may exhibit minor signs of wear that are not explicitly detailed. If you believe that the condition of the item significantly deviates from the description provided, please contact us at volorica.collection@gmail.com within 24 hours of receiving your watch. We will review our inspection and packaging videos to assess the condition and accuracy of the item at the time of shipment. This process ensures any serious discrepancies are addressed promptly and fairly.